Weekly devotional: Nov. 8, 2012
posted Thursday, November 8th, 2012 @ 12:00 pm
By Gary Andrews
What has happened to old-fashion customer service? For the past few months I have looked at the type of service I receive when going into a merchandising store, convenience store, drive-thru windows, counter service at fast food restaurants, and other locations.
Having worked in a service oriented business for the past 45 years, I am strictly appalled at the kind of service some of our younger workers are giving at these locations. No wonder sales are down.
There is absolutely no appreciation from some of these workers to the customers who come in to buy their wares. Many times I have observed "You made up your mind for what you want" or "Is that all".